Frequently Asked Questions

Q: Where can i view the full list of products from timberland?

A: You can view our latest product catalogue here or by visiting any of our stores in Singapore.

Q: Where can i find a timberland store?

A: For the full listing of our Timberland outlets, please click here .

Q: I’ve read that timberland allows customisation for shoes and boots which allows me to show off my true personality. What is that about?

A: Apart from readily made footwear, you may also choose to customise your own boot, boat shoe or hand-sewn shoe. This means you get to build your shoe from scratch — from the choice of material, colour, finishing, down to the very fine details of adding your own monograms or initials!

All stores offers three types of “Design Your Own” services. Read more here.

Q: Where can i find out more about timberland’s latest activities and product types?

A: Please click here for our latest news and activities.

Q: I hear that timberland takes very proactive steps in nature conservancy. Where can i learn more about this?

A: Timberland has always been committed to preserving the Earth’s resources and protecting the Earth. The Earthkeepers™ initiative was thus created to spread eco-friendly activities worldwide. The Earthkeepers™ values also ensure that our shoes are designed and produced with the environment in mind.

Q: Can I exchange my purchase?

A: Yes, you will be able to exchange your purchases except for customised shoes. All purchases made from timberland Specialty Store can only be exchanged within 14 days. All purchases made from timberland Factory Outlet can only be exchanged within 7 days.
Simply present your receipt and item at any timberland stores for an exchange. Click here to find a store near you. When making an exchange, please bear in mind that the item returned must be in the same condition in which you received them.

Q: Can I return my purchase for a refund?

A:Unfortunately, we are not able to accept any returns on all purchases. All purchases are non-refundable.
Timberland also features an Earthkeepers™ footwear collection. These shoes are designed with recycled, organic and renewable material, solvent free adhesives and reduced climate impact.